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Frequently Asked Questions (FAQs)

 

This page contains answers to some common FAQs or questions normally handled by our support staff.  

 

If the answer to the question you are looking for is not listed below, please send us an eMail at Contact Us. We promise to respond within 24/48 hours.

Select a link to the FAQs below, or scroll down the page. If you have any other questions about anything else, you can contact us by eMail by clicking here:  contact us.

About eBooks in general:

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What exactly is an eBook?

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Do I need any special software?

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How do I open ZIP files?

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How do I use the customizable free eBooks?

 

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What exactly is an Ebook?  - Previously there were hard covers, trade paperbacks, mass market paperbacks and audio books.

 

The growth of technology and the Internet and the birth of the Web has led to the creation of a whole new industry in desktop publishing - eBooks which is an abbreviation for "electronic books".

 

Electronic books are not tangible objects that have physical weight. Simply stated they are books that can be stored and distributed electronically.

 

Alternatively one could describe them as just ordinary books – not books the way we are used to them being presented – but books designed for reading on a computer screen.

 

And although they may contain the same content as printed books, the author's words are contained as a downloadable file, so reading them usually requires both hardware and special software.

 

Viewed from this perspective, it seems that electronic books could be akin to computer software and are neither book nor software but rather a hybrid.

 

How do I open ZIP files? - If you are downloading an eBook (or eBook customization package) in ZIP format, you'll need to have a copy of WinZip to open the file. You can download a free version of WinZip from here. Once you've downloaded the ZIP file, double-click the icon to open it. Select all the files in the WinZip window and click 'Extract'. Choose a folder to extract the file(s) to. Go to that folder on your PC and double-click the icon to open the file.

How are eBooks delivered? - Once your secure payment has been authorized and received, you'll be re-directed to a private web page where your eBook will be ready for immediate download.

 

Alternatively you may receive a download link by eMail usually within 12-24 hours after the payment has been received.

 

How long does it take to download an eBook? -The speed of the download depends largely on the size of the eBook in question and the speed of your Internet connection. Typically, the download should take between 1 and 6 minutes.

 

I'm thinking of writing my own book - should I consider self-publishing?

Certainly. There is an insatiable demand for information and know-how especially in the areas of 'How To'.

 

How do I publish my own eBooks? - If you'd like to publish your own eBooks, then you need to visit our eBooks and Software Library where you will find eBooks, software and advice on publishing and advertising to help you. 

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